Cancellation conditions
What is the cancellation policy?
1.- In the case of a cancellation 3 or more days before your arrival date, cancellation will be free.
2.- If a cancellation is received less than 3 days before the arrival date or in the case of a no show at the hotel, The prepayment will not be given back.
3.- El hotel se reserva el derecho de rectificar o anular reservas en caso de fraude o error flagrante del hotel, previo aviso. En este caso, notificaremos en un plazo máximo de 48 horas del error, dando alternativa al cliente de acogerse a los ajustes correctos o anular la reserva efectuada.
ALL CANCELLATIONS MUST BE SENT VIA EMAIL OR FAX.
Please email us at simbad@hotelsimbad.com or send a fax on
+0034 971 31 69 18 indicating the bonus number shown on the booking included in the confirmation email. Your payment requires our written confirmation via email or fax.
Cancellation penalty
- Cancelling booking from 2025-07-01T00:00 at 00:00 will have a penalty of 314.96
Booking conditions
BOOKING CONDITIONS
How do I book in Hotel Simbad?
Thanks to our system, you can book easily and quickly in 4 easy steps whenever you wish 24/7. To start booking, first, you need to check availability and then easily provide the information required. Once you reach the virtual payment page, the operation is completed
How are my transactions protected in Hotel Simbad?
The safety of your credit card details are our priority. Hence, we count on the security of a bank. All transactions are made through virtual payment and the highest security systems. Our booking system is under 128-byte encoded connection.
Can I contact Hotel Simbad directly in order to make a booking?
Of course, we have various ways of formalizing your booking apart from the Internet:
- Teléfonos: +34 971 311801 + 34 971 311862
- Fax: + 34 971 316918
- Correo electrónico : simbad@hotelsimbad.com
Check-in / check-out records
Check-in:
Standards of international proceedings regulates availability of rooms or appartments from noon of the arrival day onwards. In the case of hotels or small appartment groups, check-out maybe at noon, because the room must be cleaned and may not be ready for the next arrival at about 3pm. Please, keep that in mind in case your arrival is scheduled before noon.
Check-out:
You will also have to check out at about 11:00 on the day of your departure. This is particularly important if you return flight is at night and if you do not plan to leave your hotel/appartment in the last minute of the afternoon or maybe after midnight. You might arrive before 06:00 and take your room immediately. This will count as your first night. The check-out day, perhaps you will have to wait for a long time before leaving the hotel/apparment to go to the airport.
You may want to book an extra night. This will allow you to keep your room/appartment until your departure.
When do I pay for my booking?
All reservations made are paid on the day of arrival at the hotel
, You will have to present the credit card used for the reservation. If none of the guests is the holder of said card, please notify the hotel in advance before arrival. Otherwise we will not be able to process the payment correctly.
When will the payment be confirmed?
The time needed to process and charge it on your card varies from country to country. The charge on your card can appear 5 days after payment. The rest may be paid at check-in.
